Shipping policy

Shipping Policy

Effective Date: [Add Today's Date]

At MSTREND, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods or promotional sales, processing may take slightly longer.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 Business Days
  • Other Cities & Remote Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Free Shipping on orders above Rs. 2,999.
  • A standard shipping fee may apply to orders below the free shipping threshold.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available to receive the parcel at the provided delivery address.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS or email (where applicable) so you can monitor your shipment.

Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, please contact us immediately. Once the order has been dispatched, we may not be able to modify the shipping details.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Courier service delays
  • Public holidays
  • Unforeseen circumstances beyond our control

We appreciate your patience and understanding.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package.

Kindly include:

  • Your Order Number
  • Photos of the package and product
  • A brief description of the issue

We will investigate and provide an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us.

Email: support@mstrend.com (replace with your email)

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM